egp88 is committed to protecting the personal data of every player who uses our platform. This policy explains what information we collect, why we collect it, how it is stored and protected, and what rights you have over your own data.
Six principles that govern how we collect, process, and protect your personal information. These cards summarise the policy — the full legal text follows below.
egp88 gathers personal data strictly for the purposes of account registration, identity verification (KYC), payment processing, fraud prevention, and improving our platform. We do not collect data speculatively or beyond what our stated purposes require.
All data transmitted between your device and egp88 servers is protected by 256-bit SSL/TLS encryption. Data at rest is stored on access-controlled, encrypted servers. We conduct regular security audits and penetration testing to maintain infrastructure integrity.
egp88 does not sell, rent, or trade your personal information to third-party marketers. Data is shared with service providers only where necessary to deliver platform functionality, and those providers are contractually bound to process data solely on our instructions.
You have the right to access, correct, and — subject to legal obligations — request deletion of your personal data at any time. You may also object to certain processing activities or request that we restrict how your data is used while a dispute is pending.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Transaction records and KYC documents are retained for a minimum of five years to comply with applicable anti-money laundering regulations.
egp88 applies data handling practices consistent with internationally recognised privacy standards. Where relevant, our practices take into account the specific context of serving players across Indonesia, including sensitivity around payment method data for local banking channels.
As a registered player on egp88, you are entitled to exercise the following rights in relation to your personal data at any time by contacting our support team.
Request a copy of all personal data egp88 holds about you, including the purposes for which it is processed.
Ask us to correct inaccurate data or complete information that is incomplete in your account profile.
Request deletion of your personal data where it is no longer needed and there is no legal basis requiring us to retain it.
Ask us to temporarily suspend processing of your data while the accuracy or legal basis for processing is being investigated.
Receive your personal data in a structured, machine-readable format so it can be transferred to another service provider where technically feasible.
Object to processing that is based on our legitimate interests, including profiling for personalised promotional offers, at any time.
2.1 The Data Controller responsible for Personal Data collected through the egp88 Platform is egp88, operating under an international gaming licence.
2.2 All requests relating to personal data, including subject access requests and deletion requests, should be directed to the contact address set out in Clause 14 of this policy.
3.1 egp88 collects the following categories of Personal Data from players and platform visitors:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | Registration form; KYC document upload |
| Contact Data | Email address, mobile number, residential address | Registration form; account profile updates |
| Financial Data | Bank account name, account number (masked), e-wallet account, transaction history, deposit and withdrawal amounts in IDR | Deposit and withdrawal requests |
| KYC Documents | Scanned copies of national ID (KTP), passport, proof of address | KYC document portal |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Automatically from platform access |
| Usage Data | Games played, bet history, session duration, page navigation patterns | Automatically from platform activity |
| Communications Data | Support chat transcripts, email correspondence | Customer support interactions |
3.2 We do not collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs, or health data beyond what is strictly required for responsible gaming self-exclusion assessments.
4.1 egp88 processes Personal Data only where it has a lawful basis to do so. The purposes and corresponding legal bases are:
5.1 egp88 does not sell your Personal Data. We share data only in the following circumstances:
5.2 All third-party Data Processors engaged by egp88 are subject to written data processing agreements that restrict their use of Personal Data to the specific purpose for which it was shared.
6.1 egp88 operates internationally, and your Personal Data may be transferred to and stored on servers located outside Indonesia. Where such transfers occur, egp88 ensures that appropriate safeguards are in place.
6.2 Safeguards applied to international transfers include: standard contractual clauses approved by relevant data protection authorities; binding corporate rules where applicable; and transfers to jurisdictions that provide an equivalent standard of data protection.
6.3 By using the egp88 Platform and accepting this Privacy Policy, you acknowledge that your Personal Data may be transferred outside Indonesia for the purposes described in this policy.
7.1 egp88 retains Personal Data for the periods set out below, or longer where required by applicable law:
7.2 After the applicable retention period has expired, Personal Data is either securely deleted or anonymised so that it can no longer be associated with an individual.
8.1 egp88 uses cookies and similar tracking technologies to operate the Platform, maintain session state, detect fraud, and understand aggregate usage patterns. The main categories of cookies used are:
8.2 egp88 does not use third-party advertising or cross-site tracking cookies. We do not retarget egp88 users on external websites or social media platforms.
8.3 Most browsers allow you to manage cookie preferences through their settings. Disabling strictly necessary cookies may impair or prevent access to Platform features.
9.1 egp88 implements a layered security programme to protect Personal Data against unauthorised access, disclosure, alteration, and destruction. Key measures include:
9.2 In the event of a data security incident that poses a material risk to players, egp88 will notify affected individuals and relevant authorities within the timeframes required by applicable law.
10.1 egp88 does not knowingly collect Personal Data from individuals under the age of 21. If we become aware that data has been collected from a person under 21, that data will be deleted and the associated account closed immediately.
10.2 If you believe that a minor has registered an account on egp88, please contact us at [email protected] immediately so that appropriate action can be taken.
11.1 To exercise any of the rights set out in the "Rights You Hold" section above, submit a written request to [email protected] with the subject line "Data Rights Request". For security purposes, we will verify your identity before processing any request.
11.2 egp88 will respond to all verifiable requests within 30 calendar days. For complex or high-volume requests, this period may be extended by up to a further 60 days, in which case we will notify you within the initial 30-day window.
11.3 Exercising your data rights is free of charge. However, we may charge a reasonable administrative fee if a request is manifestly unfounded, excessive, or repetitive in nature.
11.4 Please note that certain rights are subject to limitations. For example, we are legally required to retain transaction records and KYC documentation for a minimum of five years regardless of a deletion request, in compliance with anti-money laundering regulations.
12.1 If you are not satisfied with how egp88 has handled your Personal Data or responded to a data rights request, you may raise a complaint directly with us in the first instance by contacting support at [email protected].
12.2 If you remain dissatisfied after our response, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. Players based in Indonesia may seek further guidance from applicable consumer protection or data protection bodies.
13.1 egp88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated via a notice on the Platform prior to the effective date, with a minimum of 14 days' advance notice.
13.2 The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Platform after a policy update constitutes acceptance of the revised Privacy Policy.
13.3 If a proposed change significantly affects the way we process your data and you do not wish to accept the revised policy, you may close your account by contacting support before the effective date of the change.
14.1 For all data protection queries, subject access requests, or privacy complaints, please contact egp88 using the details below:
14.2 For general account support unrelated to data rights, our live chat team is available around the clock with a target first response time of under five minutes.
Our support team is available 24/7 in English and Indonesian. You can also review our full Terms & Conditions or visit our FAQ for quick answers to common questions.